CUSTOMER
CARE

JEWELRY CARE

OG GEMS' jewelry is handmade therefore delicate. Our jewelry is made from various components including authentic gemstones, semi precious stones, fire-polished crystals, Swarovski Crystals & sterling silver. Therefore, they require special care and storage. Follow these easy steps to ensure your jewelry stays looking its best:

  • The jewelry should be stored in the provided dust bag when not in use to ensure longevity.
     

  • Be sure to allow beauty products such as perfumes, body sprays, and deodorants to dry before wear as they may have an effect on the color.
     

  • Always remember to remove your jewelry before bathing, swimming, or doing household chores and when using harsh or harmful chemicals & cleaners.
     

  • Do not use jewelry cleaners on precious pieces as they may contain harsh chemicals.
     

  • If your jewelry is in need of a cleaning we suggest using a polishing cloth for gemstones and metals, and a small soft brush to clean the Swarovski crystals.
     

  • After cleaning, be sure jewelry is fully dry
    before storing.

SECURE ORDERING /
PAYMENT OPTIONS

We can ensure that all orders using credit card transactions are secured. We accept payments via Paypal, Visa, American Express, & Master Card.

RETURNS / REFUNDS

If you are unhappy with your purchase we would be glad to accept your return for a full refund. The merchandise must be unworn & returned in its original packaging with packing slip to receive a refund. All returns are to be made within 7 days from the date you receive your order. There is a 30-day warranty on all the jewelry.


For a return please email us at info@OGGems.com with your name, order number, and the reason for the return.  All approved returns will be credited for the full amount of the item. Please allow 7 days for your return to be processed once we've received it.

PRIVACY POLICY

OG GEMS LLC is committed to protecting your privacy. Any personal information collected regarding our website will never be exchanged with any individual or entity without client written consent.

PLACING AN ORDER / SHIPPING

Once your order is placed you will receive a confirmation email & then a shipping email once the items are shipped. Please allow 5-7 business days for your order to be processed and shipped.

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