CUSTOMER CARE

Jewelry Care

 

OG Gems' jewelry is handmade therefore delicate. Our jewelry is made from various components including authentic gemstones, semi precious stones, fire-polished crystals, Swarovski Crystals & sterling silver. Therefore, they require special care and storage. Follow these easy steps to ensure your jewelry stays looking its best:

  • The jewelry should be stored in the provided dust bag when not in use to ensure longevity.

  • Be sure to allow beauty products such as perfumes, body sprays, and deodorants to dry before wear as they may have an effect on the color.

  • Always remember to remove your jewelry before bathing, swimming, or doing household chores and when using harsh or harmful chemicals & cleaners.

  •  Do not use jewelry cleaners on precious pieces as they may contain harsh chemicals.

  • If your jewelry is in need of a cleaning we suggest using a polishing cloth for Gemstones, metals and a small soft brush to clean Swarovski Crystal if necessary.

  • After cleaning, be sure jewelry is fully dry before storing.

 

Placing an order & Shipping

 

Once your order is placed you will receive a confirmation email & then a shipping email once the items are shipped. Please allow 3-7 business days for your order to be processed and shipped. 

 

 

Returns & Refunds

 

If you are unhappy with your purchase we would be glad to accept your return for a full refund. The merchandise must be unworn & returned in its original packaging with packing slip to receive a refund. All returns are to be made within 7 days from the date you receive your order. All the jewelry is warranted for 30 days 

For a return please email us at info@OGGems.com with your name, order number, and reason for return. We will then provide you with a Return Authorization Number that should be labeled on the front of the package. The return will only be accepted with the proper Return Authorization Number. All approved returns will be credited for the amount of the item. Please allow 7 days for your return to be processed once we've received it.

 

​Secure Ordering & Payment Options

 

We can ensure that all orders using credit card transactions are secured. We accept payments via Paypal, Visa, American Express, & Master Card. 

Privacy Policy

 

OG Gems LLC is committed to protecting your privacy. Any personal information collected regarding our website will never be exchanged with any individual or entity without client written consent.

 

*Please note that all metaphysical or healing properties listed  are collected from various sources. This information under the gemstone descriptions are offered as a service and not meant to treat medical conditions. OG Gems does not guarantee the validity of any of these statements.

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